Chenille Awards
Letter Sweaters
Letter Sweaters
Mount Olympus Awards Privacy Guarantee

MOA Team Supply Return Policy

Please note that usage of this site constitutes acceptance of all terms and conditions. We may alter these terms and conditions at any time, without providing notice to you.

Returns, Exchanges, and Order Cancellations
At MOA Team Supply, a division of Mount Olympus Awards (the "site"), we believe that a happy, satisfied, well-served customer is a loyal one. We seek to serve you and provide a pleasurable shopping experience by providing an easy-to-use interface, top-quality products, and competitive prices. That's why we offer a simple return policy on all non-customized products, such as stock letterman jackets that have not been customized or special ordered. If you are unsatisfied with your purchase, simply contact or call us at (816) 261-7484 during regular customer service call center hours. One of our representatives will make every reasonable effort to resolve the problem, including accepting returns on non-customized orders placed within the most recent twenty (20) days. Refund will be made for the cost of the product, less applicable shipping charges and a 20% restocking fee (unless the return was due to an error on our part, such as sending a product other than the one you ordered). You will be responsible for the cost of shipping the product back to us and it must be sent back in a traceable, insured package by either UPS, FedEx, or the United States Postal Service.

Many of our products are custom manufactured, special ordered, and / or altered. For this reason, we are not responsible for errors resulting from customer operations (e.g., misspelling an embroidered name, ordering the wrong size, color, felt options, color options, etc.) If you discover such an error and wish to make changes or cancel your order once it has been submitted, you can contact us. We will make every reasonable effort to discard or alter your order prior to it entering production and, if requested, promptly refund your money. If, however, production has begun, we are unable to provide refunds or exchange because our company has already incurred the cost to have your order made and would be left with the loss due to your mistake; this would force us to raise prices to compensate and hurt all of our customers. For this reason, we encourage you to utilize our online ordering tutorials such as How to Design a Custom Chenille. If you still have questions, we are happy to hold your hand throughout the ordering process so you can be as certain as possible that you will get the product you want.

Please note that if we receive the request for cancellation after payment has been tendered, you will be responsible for paying an order cancellation fee that will include, but not be limited to, the merchant fees, bank fees, vendor cancellation fees, et cetera that we incurred due to your order. For instance, if you ordered $200 worth of custom merchandise and you requested that your order be canceled before production was begun, you would be responsible for roughly $14 worth of fees and service charges to cover our bank costs, time, effort, labor, and other considerations. Your refund at order cancellation would thus be $186 ($200 less the cancellation fee). Typically, the order cancellation fee will be equal to the greater of $12 or 20% of your total order, including shipping.  Again, this is to protect our existing customers from price increases because we compete on a high-quality, low-price model that requires us to watch every penny so we can maximize savings and beat our competitors.

Executive and Administrative Offices, Return Address

The company is headquartered at the following address. Please note that because we partner closely with a handful of highly respected vendors, there are no production facilities at our executive offices, but rather customer service representatives, web programmers, accountants, administrative staff, etc. Therefore, we are unable to accept walk-in traffic. Please send all return merchandise to this office and it will be tagged and returned to our various vendors by one of the associates.

MOA Team Supply Headquarters
Mount Olympus Awards LLC
2327 A North Belt Highway
St. Joseph, MO 64506
Phone: (816) 261-7484

Custom Order Pricing Discrepancies
Some of our products, such as chenille names, are charged on a per-letter basis. If the number of letters you enter on your custom order does not equal the amount you place in the text box (e.g., you select pricing for 7 letters yet type in the name Cheerleader, which has 11 letters), your order will be adjusted and charged (credited) accordingly. We reserve the right to cancel the order at our discretion. Credits resulting from overpayment may, at our discretion, be made in the form of a gift certificate or coupon to Mount Olympus Awards.

Regular Delivery Times
Most of our regular, non-custom products such as plain garments and baby blankets, ship within a few days. In the custom chenille and letterman jacket industry, however, our competitors normally take 6 to 8 weeks to ship orders. At Mount Olympus Awards, we have a well-earned reputation for delivering your custom order in a fraction of the time; typically a few weeks during times other than the busy holiday season (November through January). From time to time, however, we may be unable to maintain our traditional delivery schedule due to seasonal or other demands. If your custom ordered product exceeds 8 weeks delivery time from the date you have tender payment for your goods, you have the right to cancel your order and receive a full refund. Please note that on custom artwork, digitized patches, and other products that involve special orders, the 8 week time frame does not apply - we reserve the right to take up to 12 weeks to deliver your merchandise due to the complexity of the manufacturing process. Please note that the week of Christmas and New Years (2 weeks) DO NOT count toward this time limit because of required vacation days for our staff.

Although we believe that a vast majority of our customers are good, honest people, it is our policy in the case of non-returnable custom orders (e.g., a custom chenille name or mascot, embroidered baby blanket, etc.), to process credit transactions as a non-refundable deposit at checkout, not at the time of shipping. By preventing unnecessary losses arising from unscrupulous individuals that place custom manufactured orders and then refuse payment, we are able to continue offering some of the highest savings in the industry to our normal customers. Please note that for all non-custom products, your credit card will not be billed until we have shipped your order.

We will make every reasonable effort to inform you of an expected shipping date on custom orders once your information is processed. At the time of shipping, you should receive an email that includes a tracking number for all UPS related services.